Mid-withdrawal, waiting

Account verification and KYC at Milkywins Casino

Every licensed casino must confirm who you are and where your money comes from; ours takes up to 47 hours, and we tell you what to send.

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UK Gambling CommissionLicensed and regulated under reference 84348-2668-R-111029 since 2009.

Six facts

Checked once, paid afterwards

We keep the list short and answer it in plain words, so nothing surprises you at payout time.

Who checks

Milkywins Casino Ltd

Under which licence

UK Gambling Commission, 84348-2668-R-111029

How long

47 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Uploading tonight

What makes a copy pass?

We read every upload ourselves in Manchester, so clear files reach a person quickly.

Open, then read the labels

Open the verification section of your Milkywins account; the upload prompts show which file goes where, so read each label before you pick a photo.

Did the edges fit?

Attach your identity document as a colour photo or scan; all four edges sit inside the frame, and glare or a finger across the details means a second attempt.

Your name at your address

Add proof of address dated within the last three months; the address must match the one on your account, so a recent bill beats an old bank letter.

Waiting on the review

Allow up to 47 hours for the review; you see a status in your account, and we e-mail you if a copy needs replacing rather than leaving you guessing.

What you send

Which documents does the casino check?

Most worries here are about showing too much; each file proves one point and nothing else.

Proof of identity

ConfirmsYour name and date of birth

Must showPhoto page in full colour, all corners visible

Proof of address

ConfirmsWhere you live now

Must showYour name, your address, a date in the last three months

Payment method confirmation

ConfirmsThat the payment method is yours

Must showYour name and the card or wallet details

Common refusals and quick fixes

Mismatched account details. A different name or address on the paperwork means the reviewer cannot link the document to your account. Update your profile before you upload again Use the same name on every document

Out-of-date address proof. Address papers have a short shelf life; an older bill shows where you lived before, not where you live now. Send a recent bill for the address on file Pick a utility or bank statement

Is your ID out of date? An ID past its expiry date no longer proves who you are today, so the reviewer must set it aside. Renew your passport or licence, then upload it Check the expiry date before you take the photo

Source of funds and money laundering

Milkywins Casino Ltd holds a licence from the UK Gambling Commission, number 84348-2668-R-111029, and that licence requires checks on where players' money comes from. It is routine for everyone, and it is not an accusation.

Depending on your history, the team may ask for one or more of these.

Recent bank statements
Payslips from your employer
Tax or income records
Proof of a property sale
Savings account records

Four moments to expect

When does Milkywins ask for documents?

Read this when a message about verification arrives and you want to know why now.

Confirm your age at sign-up

Registration starts with your date of birth, because the licence only allows play at 18 and over, so age is confirmed before anything else.

Why does my payout wait?

A payout is the point where money leaves the casino, so identity, address and payment method are checked before the first one is released.

Unfamiliar payment method

Swapping to a card or e-wallet the account has not used before means the team has to confirm that method belongs to you.

Faster approval once they match

Spellings, dates or addresses that differ between your profile and your paperwork send the file back for a second look before anything is approved.

Your answers

You have sent the documents, now what

For the moment a withdrawal sits on hold and the message asks you for documents.

When do I actually have to verify my account?+

By the time your first withdrawal is due, the check needs to be complete. The casino is allowed to ask sooner, at registration or at your first deposit, so it pays to have the documents ready.

Which regulator licenses Milkywins Casino?+

The UK Gambling Commission licenses Milkywins Casino Ltd, Company No. 56993497, under license 84348-2668-R-111029. You can check that number against the regulator's own register before you play.

Are my documents safe once I send them?+

Files travel to the casino over 128-bit SSL encryption, the same protection used on the cashier pages. Only the team handling your verification sees them, and they are kept for that purpose alone.

How long does the review take before it clears?+

Reviewers work through the queue around the clock, and the check is completed within 47 hours. Most files clear sooner when the photos are sharp and the details match your registered name and address.

What happens if my document gets refused?+

You get a message naming the problem, usually glare on the photo or an address page that is out of date. Send a fresh copy to [email protected] and the file goes back into the queue.

Why are you asking where my funds come from?+

It is a routine duty the license places on every licensed operator in the United Kingdom, aimed at money laundering, not at you. A short explanation of your income or savings is usually all that is needed.